Terms of sale

Purchases on RAM Apparecchi Medicali srl are subject to the provisions of the Consumer Code (D.Lgs. 206/2005, amended with D.Lgs. 21/2014), dictated in the matter of distance contracts, as they are perfected outside of commercial premises.

Definitions
Object of the online contract
Contract formalization
Product delivery times and methods
Prices
Product Availability
Responsibility of RAM Apparecchi Medicali Ltd.
Customer Obligations
Right of withdrawal
Procedure for exercising the right of withdrawal
Payment Methods
Changes to these terms
Suspension of service
Disputes and applicable law
Shipping
Guarantee for Private Consumers (B2C)
Guarantee for Professionals and Companies (B2B)
Repairs and Interventions

1. Definitions
For the purposes of these general conditions of sale on the medicalistore.it website, and in addition to the other definitions contained therein, the following terms shall have the meanings set forth below.

“General Conditions”: are all the conditions of sale on the medicalistore.it website, applicable to the contractual relationship between RAM Apparecchi Medicali Srl and the customer.

“RAM Apparecchi Medicali Srl” or “Supplier” is the company that owns the website medicalistore.it, which sells its products in Italy and other European Union countries. Terms of sale, shipping methods, and the right of withdrawal may vary depending on the destination country. The company is headquartered in Genoa, at Via G. Casaregis 19/25R.

“Products”: are all products and/or goods and/or services marketed by RAM Apparecchi Medicali Srl and forming part of its assortment.

“Customer”: is the purchaser of the Products and Services, meaning both natural persons (consumers) who purchase for personal use and legal persons or healthcare professionals who purchase for work purposes (B2B).

“Site”: the set of web pages that can be consulted on the Internet at the address medicalistore.it

2. Object of the online contract
For sales contract "on-line” means the distance contract, i.e. the legal transaction having as its object the products and services offered on the site, stipulated between RAM Apparecchi Medicali srl and the customer within the framework of a distance selling system organized by the supplier through its website.

3. Contract formalization
All contracts are concluded directly through the customer's access to the medicalistore.it website where, following the indicated procedures, they are supported step by step in completing the contract for the purchase of the product or service.

Orders can also be sent by FAX (to the number 010.580683) by filling in the appropriate form (fax form), or by e-email (info@medicalistore.it), specifying the billing and shipping information for the goods, the VAT number or tax code, and the preferred payment method.

All purchase orders transmitted to RAM Apparecchi Medicali srl must be completed in all parts and must contain the elements necessary for the exact identification of the Products or services ordered, the Customer and the place of delivery of the goods.

The purchase order transmitted to RAM Apparecchi Medicali srl is valid as a contractual proposal from the Customer expressed online.

The order confirmation by RAM Apparecchi Medicali srl, sent to the Customer at the email address indicated by the latter, confirms the order data and is valid as acceptance of the contractual proposal.

RAM Apparecchi Medicali reserves the right, at its sole discretion, not to accept incomplete or incorrectly completed orders.

4. Product delivery times and methods
RAM Apparecchi Medicali will deliver the Products, selected and ordered according to the methods indicated in the previous article, to the Customer using trusted couriers and/or shipping agents, or personally through its own representatives.

Estimated delivery times are indicated on the website under the product price. Estimated delivery times for orders containing multiple products will be the longest delivery time of the products in your cart. The indicated timeframe is intended as an estimate and not a mandatory deadline. The Seller therefore reserves the right to deliver the Products within 30 days of placing the order. In the event of products damaged during transport, the Customer is required to report the anomaly within 48 hours of delivery, attaching photos of the damage and the packaging, to allow a complaint to be opened with the courier. The Seller recommends that you verify the number of Products received and that the packaging is intact, not damaged, wet, or otherwise altered, including the sealing materials. In your best interest, you are invited to indicate any anomalies on the carrier's transport document, accepting the package with reservations. If the packaging shows obvious signs of tampering or alteration, it is advisable to promptly notify the Seller.

With reference to the possibility of requesting delivery of the Products to a "collection point", the Seller informs you that you have the option of collecting the Product from a collection point, based on the options and methods available on the Site and/or during the purchase process, provided that this method is available for the Product you selected. You will be promptly notified when the Product is ready for collection at the collection point you have chosen. Unless otherwise agreed, if you fail to fulfill the obligation to collect the Product, the purchase contract will be automatically terminated. As a result of the termination, the order will be cancelled and the Seller will refund the Total Amount Due paid by you.

The delivery of the Products is subject to the payment, by the Customer, of the relevant price using the means chosen from those made available by RAM Apparecchi Medicali srl.

The tax documentation (invoice) is issued by RAM Apparecchi Medicali srl based on the data provided by the customer when completing the order.

5. Prices
All sales prices of the Products indicated on the Site are expressed in Euros.

Unless otherwise indicated, Product prices include VAT and any other taxes.

The prices of individual Products, indicated from time to time on the Site, cancel and replace the previous ones. RAM Apparecchi Medicali srl reserves the right to change prices without notice. We will not be responsible for any errors in prices on our website.

The prices applied are those indicated on the Site at the time of the purchase order by the Customer.

6. Product availability
The Products offered on the Site are limited in number. Therefore, due to the possibility that multiple users may purchase the same Product at the same time, the ordered Product may no longer be available after the purchase order has been submitted.

Information on the expected delivery times of the Products is available on the Site.

You will be notified if the ordered Product is unavailable. In this case, you will be entitled to terminate the purchase contract.

If a refund is requested for the purchase of Products that subsequently become unavailable, the Seller will process the refund within 1 working day.

If you exercise your right of termination, the contract is terminated. If payment of the total amount due, consisting of the price of the Product, shipping costs, if applicable, and any other additional costs resulting from the order (Total Amount Due), has already been made, the Seller will refund the Total Amount Due.

7. Responsibility of RAM Apparecchi Medicali Ltd.
RAM Apparecchi Medicali srl is not responsible for disruptions attributable to force majeure of any nature and type, in the event that it is unable to fulfill the requested supply within the agreed upon timeframes set forth in this contract. Force majeure includes, but is not limited to, measures taken by public authorities, strikes by its own employees, employees of third-party companies, or employees of carriers whose services are provided. RAM Apparecchi Medicali srl makes use of, as well as any other circumstance that is beyond the control of or dependent on the latter.

8. Customer Obligations
Once the online purchase procedure has been completed, the Customer undertakes to print and keep these General Conditions.

The information contained in the General Conditions must be viewed and accepted by the Customer before sending the purchase order, in order to fully satisfy the conditions of the Consumer Code (D.Lgs. 206/2005, amended with D.Lgs. 21/2014). Acceptance occurs by marking the appropriate box on the website. Failure to do so will result in the order being processed.

9. Right of withdrawal
Sales of products via the Internet are governed by the Consumer Code – D.lgs.206/2005 Amended by Legislative Decree 21/2014, implementing Directive 2011/83/EU, which regulates distance contracts, i.e., contracts concluded outside of business premises. This legislation establishes the right of withdrawal, i.e., the consumer's right to return the purchased product and obtain a refund.

There are, however, some exceptions: for some types of goods and services, it is not possible to withdraw, for example if they concern leisure contracts, custom-made goods, or sealed goods.

RAM MEDICAL DEVICES s.r.l. guarantees the right to withdraw from the purchase contract for any reason. This right is reserved exclusively for natural persons (consumers), and therefore cannot be exercised by legal entities or natural persons acting for purposes related to any professional activity they may carry out.

To exercise your right of withdrawal, you must send (without stating the reasons) a communication via email to info@medicalistore.it or by registered mail within 14 days of receiving the goods, expressing your desire to withdraw from the contract.

All payments made to us, including delivery costs (with the exception of optional costs such as telephone appointments and doorstep delivery), will be refunded without undue delay and in any case no later than 14 days from the day you communicate your decision to withdraw from the contract, and only once the goods have been returned to the sender having passed the integrity check. These refunds will be made using the same payment method used for the initial transaction, unless expressly agreed otherwise; in any case, no fees will be charged as a result of such refund.

The right of withdrawal does not apply to sealed audiovisual software products and computer software opened by the consumer.

RAM MEDICAL DEVICES s.r.l., according to the Consumer Code (D.Lgs. 206/2005, amended with D.Lgs. 21/2014), informs that the only costs required from the customer are those for returning the product.

The right of withdrawal lapses entirely if the returned product is not intact and unused, or:

missing original packaging
absence of integral elements of the product (accessories, cables, instruction manuals, etc.)
damage to the product due to causes other than transport.

Unless otherwise indicated on the packaging, the Warranty always excludes materials subject to wear and tear through use or exhaustion, and more specifically: rechargeable and non-rechargeable batteries, cuffs for blood pressure monitors and other equipment, aerosol ampoules, air tubes, cables, inner tubes, wheelchair tires, and in any case any component that is subject to natural wear and tear through use.

The following products cannot be returned at any time:

All types of software with damaged packaging/packaging;
All types of products related to personal care, health, and hygiene, specifically sealed goods that are not suitable for return due to hygiene or health protection reasons and are opened after delivery (e.g., creams, cosmetics, toothpastes, food supplements, and other similar goods), as well as medical devices pursuant to Article 47, paragraph 1, letter b) of the Consumer Code.
All types of products that require professional installation and have been installed after purchase (hoods, surgical lights, etc.).

If the returned product does not meet the required conditions (e.g., without the original packaging, damaged, or missing parts), the refund may be reduced or refused. In this case, the Customer may request the return of the product at their own expense.

10. Procedure for exercising the right of withdrawal
If you have made a purchase on our site and wish to cancel it, you must follow this simple procedure:

Send to RAM Apparecchi Medicali Within 14 days of receiving the goods, please notify us by email to info@medicalistore.it, by fax to 010/580683, or by post using this form.
You will receive notification of the authorization to return the goods within the working day following your communication.
Please return the product within 14 days, carefully packaged in its original packaging and complete with all accessories, instruction manuals, and everything else originally included, using a courier of your choice and at your expense. Please note: under no circumstances will we accept shipments at our expense. Only items shipped within the deadline, in perfect condition, and in their original packaging will be refunded. The merchandise must be accompanied by a fully completed Return Form or other documentation that allows us to identify the sender and that this is a refund request for order cancellation.
RAM Apparecchi Medicali s.r.l. will refund all payments made, including delivery costs (with the exception of optional costs such as telephone appointments and on-floor delivery), without undue delay and in any case no later than 14 days from the day you communicate your decision to withdraw from the contract. The refund may be suspended until the goods are received. These refunds will be made using the same payment method used for the initial transaction, unless expressly agreed otherwise; in any case, no fees will be charged as a result of such refund.

The destination address is:

RAM MEDICAL DEVICES s.r.l. Via Casaregis 19/25R 16129 Genoa (GE)

ATTENTION: We recommend using a courier or other suitable means of shipment to allow for tracking. It is understood that RAM will not refund the returned goods if delivery is not received. Insure the shipment against theft and damage during transport and cover the related costs. If the returned product is not insured for the value indicated on the invoice, in the event of damage or loss during transport, RAM APPARECCHI MEDICALI will: s.r.l. reserves the right to charge for any damages incurred by withholding them from the sums to be refunded.

RAM MEDICAL DEVICES s.r.l. will proceed with the refund within 14 working days following the withdrawal request and in any case not before receiving the goods.

Please note: for purchases made using CONSEL installment payments, refunds will not be made via bank transfer, but rather by requesting Consel to reverse the transaction.

11. Payment methods
Payments made by credit card or other electronic forms are made via a secure connection, directly linked to the Banking Institute that owns and manages the "online" payment service.-line” with which RAM Apparecchi Medicali srl is affiliated. RAM Apparecchi Medicali srl does not come into possession of the customer's credit card data and cannot be held responsible for any fraudulent use of the card in question.

Scalapay: Choose Scalapay at checkout. Receive your order immediately and pay in three convenient, interest-free installments of the same amount, due every four weeks. You can use Scalapay for purchases up to €300.
Credit card: using our online shopping you can pay with VISA, VISA Electron, PostePay, Mastercard, Carta Aura, American Express and Diners.
PayPal: Using PayPal is really simple. Open a free account, confirm your email, and link a payment method to your PayPal account. With PayPal, you don't have to enter your financial information for every purchase or share your personal information with the seller.
Advance bank transfer, made out to:

RAM MEDICAL DEVICES s.r.l.
MONTE DEI PASCHI DI SIENA
Iban: IT 06 M 01030 01414 000061225219
BIC: PASCITM1666

For payments by bank transfer, payment processing time is 1-3 business days. Goods cannot be shipped until the transfer is received (any receipts sent by fax and/or email will not be considered).
For payments by bank transfer, payment processing times are 1-3 business days.

12. Changes to these conditions
RAM Apparecchi Medicali srl reserves the right to modify the rules governing these General Conditions as well as the applicable economic conditions. Any changes unfavorable to the Customer will be communicated to the Customer via email to the last address indicated by the Customer. In the event of unfavorable changes to the Customer, the Customer may withdraw from the contract within 15 days of receiving the relevant communication. Otherwise, the changes will be deemed accepted.

13. Disputes and applicable law
Any dispute relating to the application, execution, interpretation and violation of the contract stipulated online by the Customer with RAM Apparecchi Medicali srl is subject to Italian jurisdiction.

For anything not expressly provided for herein, the legal provisions applicable to the relationships and situations envisaged in the contract stipulated online by the Customer with RAM Apparecchi Medicali srl.

For sales to professionals and companies, the competent court is Genoa. For sales to private consumers, the competent court is the consumer's place of residence.

Pursuant to Articles 1341 and 1342 c.c., the Customer declares to have carefully read the General Conditions reported above in all their points and, after careful rereading, to expressly accept all the points.

RAM Apparecchi Medicali Srl reserves the right to refuse, suspend, or cancel an order, even after confirmation, in the following cases:

Product unavailability: if, due to error or delays in updating the warehouse, the product is no longer available.

Obvious errors in pricing or descriptions: If an obvious error is found in the product's price or description (e.g., a price significantly lower than the market value due to a typing error).

Fraud or suspicious activity: If there is suspicion of fraud in the order or if the customer has provided incomplete or inaccurate information.

Customers with a history of non-collection or refused cash on delivery: to ensure efficient management, RAM Apparecchi Medicali reserves the right not to accept orders with cash on delivery payment methods from customers who have refused previous shipments without justification.

Force majeure events: strikes, service interruptions, supply problems or events beyond the control of RAM Apparecchi Medicali that prevent the order from being processed within the expected timeframe.

In the event of order cancellation for one of the reasons listed above, the customer will be promptly informed and refunded without penalty.

14. Suspension of service

Suspension of service for maintenance or updates:
RAM Apparecchi Medicali Srl reserves the right to temporarily suspend the medicalistore.it website or some of its features for technical reasons, maintenance, or updates.

Suspension may occur without notice in the event of urgent interventions.
In case of scheduled maintenance, the customer will be informed at least 24 hours in advance via notices on the website or-email.
During the suspension, you will not be able to make purchases, view orders, or access online customer service.

Suspension of service due to force majeure:
RAM Apparecchi Medicali Srl will not be responsible for delays or failure to fulfill orders due to force majeure, including, but not limited to:

Natural events (earthquakes, floods, fires).
Strikes and protests that block transportation or supplies.
Disruptions to payment services or telecommunications networks.
Wars, pandemics, or terrorist acts.
Sudden customs blockades or regulatory restrictions.
Delays or problems caused by couriers or suppliers.
Unavailability of products due to unforeseeable events.

In such cases:

The customer will be notified as soon as possible.
Orders already placed may be delayed. If the delay exceeds 30 days, the customer will be entitled to cancel the order and receive a full refund without penalty.
RAM Apparecchi Medicali Srl will not be liable for any indirect damages resulting from the suspension of the service.

In no case RAM Apparecchi Medicali Srl may not be held liable for any indirect damages, lost profits, or any other consequences arising from the suspension or cancellation of an order.

If an order cannot be processed due to suspension of service for technical reasons or force majeure, the customer may:

Request a full refund of the amount paid.
Please wait for service to be restored, if possible, with a new estimated delivery date.

Any suspension of service will not give rise to any claims for compensation or damages, except for the refund of any paid but unfulfilled orders. The customer agrees that a refund of the amount paid for a cancelled order is the sole remedy available in such cases.

15. Shipments
Shipping costs are calculated in the cart when adding products and depend on the destination country.

Orders are usually processed the same day they are placed and prepared for shipment the next business day. In the event of a delay, you will be promptly contacted with updates on the status of your order. Shipping times for individual products are indicated below the price.

Order processing is immediate for payments by credit card and cash on delivery.

For payments via Advance Bank Transfer, the goods will be shipped as soon as notification of payment has been received from the bank.

RAM Apparecchi Medicali will not be responsible for any delays or failure to deliver resulting from logistical problems, warehouse unavailability or other causes beyond its control.

16. Guarantee for Private Consumers (B2C)
The products sold on medicalistore.it to private customers are covered by the Legal Guarantee of Conformity pursuant to articles 128-135 of the Consumer Code (D.Lgs. 206/2005).

The warranty lasts 24 months from the date of delivery and covers defects of conformity that already existed at the time of purchase.

In case of a defective product, the customer has the right:

To repair or replace the product free of charge (at the seller's discretion, except in cases of impossibility or excessive costs).
If repair or replacement is not possible, a price reduction or refund.
The consumer must report the defect within 2 months of discovering it.

The following are excluded from the warranty:

Damage resulting from improper use or maintenance not in accordance with the instructions.
Consumables or materials subject to natural wear and tear (e.g., batteries, blood pressure cuffs, disposable sensors, etc.).
Damage caused by repairs carried out by unauthorized personnel.

Warranty Service Procedure:

The customer must contact customer service via e-Email tecnica@medicalistore.it or call.
If the defect is confirmed, you will be provided with an RMA (Return Material Authorization) number and shipping instructions.
The product must be returned with the original packaging and all accessories.

The warranty does NOT cover materials subject to natural wear and tear, such as:

Rechargeable and non-rechargeable batteries.
Blood pressure cuffs and medical equipment.
Disposable aerosol ampoules, air tubes, cables and sensors.
Wheelchair tires, inner tubes.

The warranty also does NOT cover:

damage from improper use or tampering.
products with removed or altered security seals.
software and electronic devices if opened and used.

17. Guarantee for Professionals and Companies (B2B)
If the purchase is made with a VAT number (company, medical practice, healthcare professional), the Commercial Guarantee provided for by the Civil Code (art. 1490 et seq.) applies.

For purchases with a VAT number (companies and professionals), the commercial guarantee lasts 12 months from delivery of the product.

Any defects must be reported within 8 days of discovery, as required by the Civil Code (art. 1490 et seq.).

RAM Apparecchi Medicali may, at its discretion, repair the product, replace it, or issue a credit note.

The cost of shipping for repairs may be borne by the customer based on the warranty conditions provided by the manufacturer.

The warranty does NOT cover materials subject to natural wear and tear, such as:

Rechargeable and non-rechargeable batteries.
Blood pressure cuffs and medical equipment.
Disposable aerosol ampoules, air tubes, cables and sensors.
Wheelchair tires, inner tubes.

The warranty also does NOT cover:

damage from improper use or tampering.
products with removed or altered security seals.
software and electronic devices if opened and used.

18. Repairs
Repairs and InterventionsDelivery and collection of repaired or unrepaired products to be carried out at the laboratory RAM Apparecchi Medicali Srl located in Via Casaregis, 19/25r is at the customer's care, expense and risk.

In case the transport was carried out by RAM Apparecchi Medicali Srl directly or by courier, the products travel under the responsibility of the customer, therefore RAM Apparecchi Medicali Srl declines all responsibility for theft, damage, or any other event. Upon specific request from the customer, RAM Apparecchi Medicali Srl will evaluate the possibility of insuring transport by charging the related cost in addition to the transport price.

The customer is obliged to collect the goods within and no later than 30 days from the notification of goods being ready after this deadline. RAM Apparecchi Medicali Srl has the right to avail itself of Article 2756 of the Civil Code, which grants creditors for services and expenses related to the preservation and improvement of movable property a lien on the goods, provided they are still in the possession of the person who provided the service and/or incurred the expenses. Therefore, in the event of failure to collect and pay for the repair, RAM Apparecchi Medicali In addition to not being required to return the asset, the LLC also has the right to "sell it according to the rules established for the sale of the pledge" (art. 2797).

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